Predicitive NoShow
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Executive overview
Total scheduled visits
141,390
All appointment statuses in the system-wide period.
No-shows
31,990
Includes onsite no-shows and telehealth no-answers.
22.63% rate
Completed visits
79,661
Check-out / completed encounter volume.
56.34% of appointments
NP 30 no-show rate
39.7%
2,477 no-shows out of 6,242 new patient 30 visits.
Nearly 4 in 10
Tele Health gap
12.1 pts
In-person no-show rate 24.4% vs telehealth 12.3%.
Telehealth is lower risk
Top 5 payer share
69.4%
Top five payer groups account for 22,185 no-shows.
High concentration

Visit status distribution

22.63%No-show rate
Check-Out (CHK)
79,661 visits
56.3%
No-Show / Telehealth No Answer
31,990 visits
22.6%
Rescheduled (R/S)
13,751 visits
9.7%
Cancelled by Patient
8,262 visits
5.8%
Cancelled by THC
6,886 visits
4.9%
Other / unclassified
840 visits
0.6%

Top visit types by no-show volume

FU 15
36,814 visits | 24.3% rate
8,940 N/S
PHY 15
17,099 visits | 30.1% rate
5,147 N/S
NP 30
6,242 visits | 39.7% rate
2,477 N/S
DT EXAM
5,302 visits | 30.3% rate
1,609 N/S
DT PROC
8,332 visits | 19.2% rate
1,596 N/S

High-rate specialty flags

BHC-EVAL
8 of 14 visits
57.1%
ASTHMA-F/U
1 of 2 visits
50%
BHC-CHILD
2 of 4 visits
50%
BH INTKTH
7 of 16 visits
43.8%
MCO-NP30
24 of 58 visits
41.4%

Top providers by no-show volume

Provider 1
4,115 visits | 28.5% rate
1,174 N/S
Provider 2
4,632 visits | 25.2% rate
1,169 N/S
Provider 3
5,089 visits | 22.6% rate
1,149 N/S
Provider 4
4,845 visits | 23.1% rate
1,119 N/S
Provider 5
4,149 visits | 26.9% rate
1,116 N/S
Provider 6
3,746 visits | 29.1% rate
1,090 N/S
Provider 7
3,849 visits | 27.1% rate
1,045 N/S
Provider 8
3,773 visits | 27.4% rate
1,034 N/S
Provider 9
3,606 visits | 26.4% rate
952 N/S
Provider 10
3,388 visits | 27.7% rate
939 N/S

Top payers by no-show volume

Payer 1
25.9% rate | 27,748 visits
7,195 N/S
Payer 2
25.4% rate | 20,183 visits
5,132 N/S
Payer 3
24.5% rate | 17,767 visits
4,349 N/S
Payer 4
25.7% rate | 13,795 visits
3,551 N/S
Payer 5
23% rate | 8,529 visits
1,958 N/S
Payer 6
13.4% rate | 9,293 visits
1,247 N/S
Payer 7
19.6% rate | 6,226 visits
1,220 N/S
Payer 8
19.3% rate | 6,259 visits
1,209 N/S
Payer 9
18.1% rate | 6,207 visits
1,122 N/S
Payer 10
25.9% rate | 4,140 visits
1,072 N/S

Day-of-week rate

No-show density by day & time

Low
High
MON
TUE
WED
THU
FRI
8–10 AM
27% MON 8–10 AM: 27%
22% TUE 8–10 AM: 22%
20% WED 8–10 AM: 20%
21% THU 8–10 AM: 21%
25% FRI 8–10 AM: 25%
10–12 PM
23% MON 10–12 PM: 23%
20% TUE 10–12 PM: 20%
18% WED 10–12 PM: 18%
19% THU 10–12 PM: 19%
22% FRI 10–12 PM: 22%
12–2 PM
20% MON 12–2 PM: 20%
16% TUE 12–2 PM: 16%
15% WED 12–2 PM: 15%
17% THU 12–2 PM: 17%
19% FRI 12–2 PM: 19%
2–4 PM
18% MON 2–4 PM: 18%
15% TUE 2–4 PM: 15%
14% WED 2–4 PM: 14%
16% THU 2–4 PM: 16%
18% FRI 2–4 PM: 18%
4–6 PM
22% MON 4–6 PM: 22%
19% TUE 4–6 PM: 19%
17% WED 4–6 PM: 17%
20% THU 4–6 PM: 20%
23% FRI 4–6 PM: 23%
Worst slot

Monday, 8–9 AM

27% no-show rate · NP 30 / PHY 15 dominated

Best slot

Wednesday, 2–3 PM

14% no-show rate · post-lunch flexibility

Hidden pattern

Friday telehealth

Highest no-answer rate — disengagement creeps in

Main facility no-show volume

Division
Top day: Tuesday | 3,111
13,449 N/S
Mondawmin
Top day: Monday | 1,142
3,983 N/S
Kirk
Top day: Tuesday | 1,100
3,885 N/S
Open Gates
Top day: Tuesday | 750
2,808 N/S
Saratoga
Top day: Monday | 623
2,687 N/S

Access type performance

Scheduled
31,330 N/S | 134,554 visits
23.3%
Same-Day
474 N/S | 1,962 visits
24.2%
Walk-In
186 N/S | 4,874 visits
3.8%

Telehealth vs in-person

In-person
24.4%

29,486 no-shows out of 121,029 visits.

Telehealth
12.3%

2,504 no-answers out of 20,361 visits.

In-person
29,486 N/S | 121,029 visits
24.4%
Telehealth
2,504 N/S | 20,361 visits
12.3%
Reschedule

Missed appointment recovery funnel

Missed appointments
100%
7,092
Rescheduled
79.8%
5,657
Not rescheduled
20.2%
1,435
Successful check-in
47.3%
2,677
Second no-show
17.5%
992

Rescheduled visit status distribution

Checked-in
Checked-in
2,285 (59%)
No-show again
No-show again
992 (26%)
Rescheduled again
Rescheduled again
235 (6%)
Canceled by patient
Canceled by patient
155 (4%)
Canceled by clinic
Canceled by clinic
122 (3%)

Top rescheduled visit types with no-shows

Follow up 15
No-shows after reschedule
339
Physical 15
No-shows after reschedule
149
New Patient 30
No-shows after reschedule
59
Dental appt
No-shows after reschedule
50
ANY 15 - Template Slot
No-shows after reschedule
45
BH 30
No-shows after reschedule
13
Preventive Visit
No-shows after reschedule
11
Follow up 30
No-shows after reschedule
9
Operational leakage

Patient-left by facility

Division
Patient left count
261
Kirk
Patient left count
89
Mondawmin
Patient left count
42
Odenton
Patient left count
31
Saratoga
Patient left count
20

Patient-left by visit type

FU 15
Patient left count
155
Nurse Visit
Patient left count
80
Walk-In
Patient left count
76
PHY 15
Patient left count
52
NP 30
Patient left count
27

Patient-left by provider

Provider 1
Patient left count
51
Provider 2
Patient left count
41
Provider 3
Patient left count
24
Provider 4
Patient left count
22
Provider 5
Patient left count
21

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